Terms and Conditions
Terms and Conditions
Effective Date: 01/02/2025
Welcome to Eldwick Creamery Ltd (“we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your use of our website located at www.eldwickcreamery.co.uk and all services, content, and products offered by Eldwick Creamery Ltd (“the Company”).
Please read these Terms carefully before using our website or purchasing products from us. By accessing and using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must refrain from using our website.
1. Introduction
1.1 These Terms apply to all users of this website, including but not limited to browsers, vendors, customers, and contributors of content.
1.2 By using our website, you agree to comply with these Terms, as well as any applicable laws and regulations.
2. Account Creation
2.1 To place an order or access certain services on our website, you may be required to create an account.
2.2 You are responsible for maintaining the confidentiality of your account details, including your username and password.
2.3 You agree to provide accurate, current, and complete information when creating an account.
3. Products and Services
3.1 All products and services available on our website are subject to availability. We reserve the right to modify, update, or discontinue any product or service at any time without prior notice.
3.2 The prices and descriptions of products listed on our website are subject to change at our sole discretion.
4. Orders and Payment
4.1 All orders placed on our website are subject to acceptance. We reserve the right to refuse or cancel an order for any reason, including but not limited to: product availability, payment issues, or suspected fraud.
4.2 Payment must be made in full at the time of purchase. We accept various payment methods, including credit and debit cards, and third-party payment systems.
4.3 Once an order is accepted, you will receive a confirmation email. The contract between us will be formed once we dispatch the goods.
5. Shipping and Delivery
5.1 We offer shipping to addresses in England, Scotland, Wales and Northern Ireland. Delivery times may vary based on location and product availability.
5.2 Delivery charges will be calculated at checkout.
5.3 We are not responsible for delays in shipping caused by factors outside our control, such as postal delays or customs issues.
6. Returns and Refunds
6.1 We accept returns on eligible items within [14 days] of delivery, provided the products are unused, in original condition, and in their original packaging.
6.2 If you wish to return a product, please contact our customer service team at sales@eldwickcreamery.co.uk for instructions on how to process the return.
6.3 Refunds will be issued to the original payment method once the returned items are received and inspected.
7. Privacy and Data Protection
7.1 We are committed to protecting your privacy and complying with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
7.2 For more details on how we collect, use, and protect your personal data, please refer to our Privacy Policy.
8. Intellectual Property
8.1 All content on this website, including text, graphics, logos, images, videos, and software, is the property of Eldwick Creamery Ltd or its licensors and is protected by copyright law.
8.2 You may not reproduce, distribute, or otherwise use any of the content on our website without our express permission.
9. User Conduct
9.1 You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others.
9.2 You are prohibited from posting or transmitting any unlawful, defamatory, or offensive material via our website.
10. Limitation of Liability
10.1 We will not be held liable for any indirect, incidental, or consequential loss or damage arising from the use of our website, products, or services.
10.2 We do not guarantee that our website will be free of errors or interruptions.
11. Governing Law
11.1 These Terms are governed by the laws of England and Wales.
11.2 Any disputes arising from or related to these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to Terms and Conditions
12.1 We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with the updated date.
12.2 It is your responsibility to review these Terms periodically for any updates.
13. Contact Us
If you have any questions regarding these Terms, please contact us at:
Eldwick Creamery Ltd
The Deli,
Wellington Street,
Bingley,
BD16 2NB.
Email: sales@eldwickcreamery.co.uk
Phone: 01274 048775