Privacy Policy

Privacy Policy

Effective Date: 01/04/2025

At Eldwick Creamery Ltd (“we,” “us,” “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website [www.eldwickcreamery.co.uk] or make use of our services. We take your privacy seriously and will ensure that your personal information is treated with the utmost care and in accordance with applicable data protection laws.

Please read this Privacy Policy carefully to understand how we handle your personal data. By using our website, you consent to the collection and use of information in accordance with this policy.

1.  Information We Collect

We may collect and process the following types of personal data:

1.1  Personal Identification Information

1. Name
2. Email address
3. Phone number
4. Billing and shipping address
5. Payment information (credit card details, PayPal, etc.)

1.2  Technical Data

1. IP address
2. Browser type and version
3. Time zone setting
4. Browser plug-in types and versions
5. Operating system and platform
6. Other technology on the devices you use to access this website

1.3  Usage Data

1. Information about how you use our website, products, and services
2. Data regarding browsing activity (e.g., pages visited, clicks, and page load times).

1.3  Marketing and Communications Data

1. Preferences in receiving marketing communications
2. Interaction with marketing communications (e.g., open rates, click-through rates)

2.  How We Use Your Information

We use the personal data we collect in the following ways:

1. To process orders:We use your personal information to process and deliver your orders, including billing, shipping, and customer support.
2. To improve our website and services:We analyse your usage data to improve the functionality, content, and user experience of our website.
3. To communicate with you:We may use your contact details to send you order confirmations, shipping updates, or responses to your inquiries.
4. For marketing purposes:We may send you promotional emails or newsletters if you have opted in to receive them. You can unsubscribe from these communications at any time.
5. To comply with legal obligations:We may need to use your data to comply with legal requirements, such as fraud prevention or reporting obligations.

3.  How We Share Your Information

We may share your personal information in the following situations:

1. Service Providers:We may share your data with third-party vendors and service providers who assist us in operating our website, processing payments, or delivering products (e.g., payment processors, shipping companies, and email marketing platforms). These service providers will only use your information to perform the services they provide to us.
2. Legal Requirements:We may disclose your personal information if required to do so by law or in response to valid requests from public authorities (e.g., a court order).
3. Business Transfers:If we are involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.

4.  Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting purposes. When your data is no longer required, we will delete or anonymise it.

5.  Your Rights

Under the Data Protection Act 2018 and GDPR, you have the following rights concerning your personal data:

1. Right of Access:You have the right to request a copy of the personal data we hold about you.
2. Right to Rectification:You have the right to request corrections to any inaccurate or incomplete personal data we hold.
3. Right to Erasure:You have the right to request that we delete your personal data, under certain circumstances.
4. Right to Restrict Processing:You can request that we limit how we process your personal data in certain situations.
5. Right to Data Portability:You may request to receive your personal data in a structured, commonly used, and machine-readable format.
6. Right to Object:You can object to the processing of your personal data for direct marketing purposes, or on grounds related to your particular situation.
7. Right to Withdraw Consent:If we rely on your consent to process your data, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section.

6.  Security of Your Information

We implement a variety of security measures to protect the security of your personal data, including encryption and secure server infrastructure. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7.  Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files that are stored on your device when you visit our website. They help us recognize your preferences and improve the performance of our website.

8.  International Transfers

We may transfer your personal data to countries outside the European Economic Area (EEA) where we have third-party service providers. When we do so, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

9.  Children’s Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we discover that a child has provided us with personal data, we will take steps to delete such information.

10.  Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.

11.  Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us at:

Eldwick Creamery Ltd

The Deli,

Wellington Street,

Bingley,

BD16 2NB.

Email: sales@eldwickcreamery.co.uk
Phone: 01274 048775